First Visit to York Rehab



On your first visit, we will ask you to fill out an intake form telling us about yourself, your medical history and insurance information, if applicable.
Please arrive 10-15 minutes prior to your scheduled appointment time to do this.  Otherwise, there will be less time available with the therapist.
For your convenience, you can complete the intake form at home and bring it to your first appointment.  Download Our Patient Intake Form

Welcome! Please check in with the receptionist. The clinic is on the main floor. Parking is available directly in front of the clinic, and the front door is equipped with an electric door opener.


Please note: our services are NOT COVERED BY OHIP.

We will begin by asking you lots of questions about your health and about the specific condition which brings you to see us. This history-taking process is very important in determining a diagnosis and planning which treatments are likely to be most effective for you. You can help make this process easier and quicker by giving it some thought ahead of time. For example:

  • Make a list of any questions that you might have, so that you can make the best use of your time with the therapist.
  • Write down any symptoms you’ve been having and for how long. If you have more than one symptom, begin with the one that is the most bothersome to you.
  • Make specific notes about your symptoms. For example, is your pain or other symptom:
    • Changing location or severity since it started?
    • Better or worse with certain activities, movements or positions?
    • More noticeable at certain times of day?
  • Write down key information about your medical history, even if it seems unrelated to the condition for which you are seeing us.
  • Make a list of all prescriptions and over-the-counter medications that you are taking.
  • Consider bringing a family member or trusted friend along to help you remember details from your own health history and to take notes about what is discussed during your visit.
  • Make sure you can see and hear as well as possible. If you wear glasses, bring them with you. If you use a hearing aid, make certain that it is working well, and wear it. Let the clinic staff know if you are having trouble hearing or seeing.


  • Wear comfortable clothes that allow you to move freely and are easy to remove in order to expose the area to be examined. We provide gowns and shorts that allow us to see areas such as knees and shoulders, but you might prefer to bring your own clothing for this purpose.
  • Indoor shoes
    • If you are coming with a leg or foot problem, we will likely need to watch you walk or run in your usual footwear.
    • For foot orthotics – please bring your walking &/or running shoes so we can make the orthotic to fit into the shoe.
    • Please remove wet footwear by the door, just as you would at home.
  • Medical information: physician referral, medication list, x-ray or test results. (Please note: a physician’s referral is not needed for treatment, but if you have one please bring it.)
  • Insurance information:
    • Auto accidents: If you are seeing us because of an auto accident, we need insurance company name, date of accident, the claim & policy number, adjuster’s name and contact information.
    • Extended health: If your plan allows for on-line bill submission, be sure to bring your policy information for this purpose.
    • We do not require insurance information for other cases. However, we will provide you with a receipt that you can submit to your extended health insurance company.

At your first visit, we start with an initial assessment to form a clinical diagnosis and determine the extent of the problem. This begins with a complete history of the problem – See above, under “planning ahead for your first visit”.

The next step is a detailed examination. Depending on your symptoms and condition, the therapist might evaluate your strength, flexibility, balance, coordination, and posture. Your therapist might use his or her hands to examine or “palpate” the affected area or to perform a detailed examination of your joints, muscles, and other tissues.

Based on the results of the examination, and considering your specific goals, we will design a plan of care and determine when you need to return for follow-up.


An important aspect of your treatment is education. Most likely we will provide you with instructions to perform exercises or some other form of self-treatment at home to facilitate your recovery and prevent re-injury.

Just ask! We want you to feel comfortable asking your therapist questions regarding your course of care, including specifics regarding interventions and expectations.

We respect your schedule, and do our best to see you on time. With this in mind, please be aware that your appointment is a block of time that the therapist has reserved just for you. If you cannot keep the appointment, please let us know as soon as possible, so that we can use that time for another client.