June 10th, 2020 – We are welcoming patients back to our clinic, although remaining at home is the best way to stay safe. However, if you feel a visit to the clinic is necessary at this time and the benefits outweigh the risk, call to make an appointment. We want you to know we are doing everything we can to keep you safe.
Every Visitor to the Clinic will be Screen for Covid-19 Symptoms
If you are experiencing any symptoms of covid-19, please cancel your appointment.
If you are coming to the clinic, please come within 5 minutes of your arranged time. Avoid coming too early as we are doing our best to avoid having more than one person in our waiting room. Please do not bring anyone with you for your appointment unless absolutely necessary.
What to expect when you arrive
We want you to know our inside door is locked. It allows us to screen visitors before they enter the clinic. This also helps us ensure we don’t have too many people in the waiting room at once.
When you book your first appointment, we will screen you for covid-19 symptoms. At each onsite visit, we will require you to complete a questionnaire so we can screen for symptoms. Please give that to your clinician during your appointment.
Before you enter the clinic, you can call from your vehicle to ensure you clinician is ready and your room has been cleaned in preparation for you to enter.
New patients will receive an intake form which can be completed in your car if you wish.
How We Are Keeping You Safe
We have separate rooms, allowing you to stay a safe distance from other people.
All staff are wearing masks. We require everyone entering the clinic to have a mask or face covering.
Our front reception has plexiglass to provide a screen for your safety.
We are asking people to keep physically distanced. As you are aware, treatment requires your clinician to stand closer than 6 feet but we are taking every precaution we can to keep you safe.
We are asking people not to touch anything in the clinic unless it is needed for your treatment. Everything will be cleaned once it is touched.
The washroom will be cleaned after each use; if you use the washroom please advise us after.
We have significantly spaced our appointments out to ensure we have time to clean the room and supplies between patients.
Virtual Care Reminder
As an alternative to visiting our clinic for treatment, patients are able to book an online treatment session (Virtual Care) with a Physiotherapist where the entire appointment is conducted remotely. This allows you to remain in the safety and comfort of your home.
Thank you for your patience during this time. Our goal is to continue to provide the best treatment while keeping both staff and all visitors to the clinic safe.
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